The Public Health Institute at Denver Health (PHIDH) supports continuous Quality Improvement (QI) across our department and with community partners. By leveraging the Toyota Production System's Lean principles, we strive to enhance efficiency and effectiveness in all aspects of our work. Lean principles allow us to identify and eliminate waste, optimize processes, and create a culture of ongoing improvement. Through the application of these principles, we can streamline workflows, enhance productivity, and deliver more efficient and responsive services to those we serve.
Vision for Performance Improvement: PHIDH will have a culture where QI is fully embedded into the way the agency does business across all levels, divisions, and programs. Leadership and staff will be fully committed to quality, and the results of QI efforts will be communicated internally and externally.
Performance improvement efforts align with the strategic plans for Denver Health and Public Health Institute at Denver Health.
Customer Experience
Our Vision for Customer Experience: PHIDH will have a culture where customer experience is fully embedded across and among all levels, departments, and programs. This includes feedback collection, which will provide insight into our customer's perspective, allowing us to continuously improve our work so that all customers are proud to recommend PHIDH.
Workforce Development
Workforce Development is a part of the PHIDH’s Planning and Performance Improvement Office. The goal of workforce development is to ensure that PHIDH’s workforce is engaged, highly skilled, and ready to meet the demands of a changing public health landscape.
Workforce Development efforts include:
- Professional Development
- PHIDH’s Mentoring Program
- Public Health United (PHUN Team)
- Public Health Orientation
- Department Training
- The Public Health Core Competency Survey
